Refund Policy · Tidlark

30-day refunds. If Tidlark doesn’t work for you, ask within 30 days of your purchase and you’ll get a full refund. You don’t have to give a reason.

How to ask for a refund

Email support@tidlark.com from the address you used at checkout, or include the order number from Paddle’s receipt email; or
Go to paddle.net, find your order with your email address, and request a refund there.

Paddle.com, our reseller and Merchant of Record, processes all refunds. The money goes back to the payment method you used, normally within 5 to 10 business days after the refund is approved, depending on your bank.

What happens to your license

When a refund is approved, the license for that purchase is revoked: it can no longer be activated, and you should remove Tidlark from your Macs (see how to uninstall). Files you already removed with Tidlark stay where Tidlark put them (in the Trash or the Holding Area) until you empty or restore them.

After 30 days

After 30 days we generally don’t give refunds, but if something has gone wrong, such as being charged twice or Tidlark not working on your Mac at all, write to us and we’ll look at it fairly.

Your legal rights

This policy adds to, and doesn’t limit, your rights under the law where you live, or under Paddle’s buyer terms. Where consumer law gives you a right to withdraw from a purchase of digital content, Paddle’s buyer terms explain how it applies.

Chargebacks

Please contact us before disputing a charge with your bank. A refund is quicker for you, and a chargeback also revokes the license.

[[LEGAL NAME]], [[ADDRESS]], [[COUNTRY]] · support@tidlark.com